Contact us

Email is the way to reach us: hello@neretva-us.com. We read everything and answer within two business days.

Things we can help with

• Which pan, paddle or portafilter fits a particular machine body.
• A specification question the product page does not answer.
• Something on this site that looks wrong: a price, a photograph, a claim.
• A correction to one of our guides, including sources we should have read.

Things we cannot help with

Orders, payments, delivery and returns are handled by the retail partner where you checked out, not by us, so their support team can act on those and we cannot. If you tell us the machine and what went wrong, we can usually tell you which part you need before you contact them.

For how the catalogue is kept current, see how we update. For what we do with the address you write from, see our privacy policy.